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Unlock the Power of Online Financial Assistance Applications

Patient Experience
Hospital Experience

Why Make Financial Assistance Easy?

Save Time

By saving hospital staff from spending thousands of hours manually reviewing and processing Financial Assistance Applications.

Save Money

By converting your manual, burdensome, paper-based Financial Assistance Application process to an easy-to-access, self-serve, paperless process.

Help Your Patients

By giving them easy answers to their Financial Assistance questions, “Do I qualify?” and “How do I apply?” right on your website.

How It Works

Step 1 - HFA Creates Your Online Financial Assistance Platform.

Your Online Financial Assistance Platform consists of an Eligibility Checker tool and an Apply Online tool.

Using your eligibility criteria from your Financial Assistance Policy, HFA’s online Eligibility Checker tool allows your patients to anonymously answer a few key questions and receive an instant answer to whether they will likely qualify for Financial Assistance. Common questions include gross monthly household income, number of household members, insured status, etc.

Using your Financial Assistance Application form, HFA creates your Apply Online tool, which allows patients to walk step-by-step through your questionnaire, e-sign the document once complete, and upload required supporting documents (i.e. paystubs and bank statements). Patients can fully complete their applications from their computers and mobile devices.

Step 2 - Patients Access Your Online Financial Assistance Platform and Complete Applications Online

Patients access your Online Financial Assistance Platform through a link on your Financial Assistance webpages or your unique URL included on your statements.

The Eligibility Checker tool screens out patients with non-qualifying incomes and assets, so that only patients likely to qualify complete an online application. After completing their application questionnaire, signing electronically with their own unique digital signature, and attaching supporting documents, HFA’s Apply Online tool securely creates a digital copy of the completed Financial Assistance Application form as well as all supporting documents.

Step 3 - HFA Securely Sends Completed Applications and Documents to Your Preferred Location.

  • SFTP – HFA can SFTP completed documents to a secure network folder of your choice.
  • Email – HFA can send completed documents to your team via secure email.
  • Portal – HFA can store your completed documents in our secure, HIPAA compliant client portal. Applications and documents are saved in patient folders, that make it easy to view, download or access for future audit purposes. Unlimited storage. Unlimited Access.

Step 4 - (Optional) HFA Can Process Applications on Your Behalf.

  • Pre-Processing – HFA will send you a daily report of all electronically received Financial Assistance Applications with pre-determinations included based upon your eligibility criteria and their application entries.
  • Pre-Processing with Document Verification – HFA will review all received electronic applications, verify appropriate supporting documentation, and submit a daily report of all received Financial Assistance Applications and verified determinations.
  • Comprehensive Financial Assistance Processing Partnership (only available with certain EHRs) – HFA will review all received Financial Assistance Applications, including electronic and paper forms, and process them inside of your system according to your Financial Assistance Policy.
Solutions

SCALABLE TECHNOLOGY.

Whether you are a small hospital or a large health system, HFA’s Online Financial Assistance Platform is fully customizable. We build each client their own, white-labeled Online Financial Assistance Platform customized to their Financial Assistance Policy and Eligibility Criteria.

HIPAA COMPLIANT

HFA’ s Online Financial Assistance Platform meets every requirement for transmitting and securing private electronic health data as required by the U.S. Department of Health and Human Services.

SECURITY

All files are secured in transit with no less than 128-bit encryption and stored at rest using AES 256-bit encryption.

Solutions

Patient Experience

Most patients have two big questions regarding Financial Assistance:

“Do I qualify?” and “How do I apply?”

Giving patients an easy-to-use online resource for getting those questions answered is a huge improvement over how patients access Financial Assistance at most hospitals today.

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Patient Experience Video

SECURE

PAPERLESS

HAPPY PATIENTS

Hospital Experience

Hospitals spend a ton of time and money managing their Financial Assistance Programs. These costs include staff time on patient phone calls asking about Financial Assistance, mailing paper applications to patients, staff time on patient phone calls answering their questions on how to complete an application, staff time processing applications. Simply processing an application includes application review, supporting document verification, eligibility criteria calculation, management re-review, posting appropriate discounts to patient accounts, and managing discounts on future services that qualify for Financial Assistance.

It does not need to be this hard!

HFA’s Online Financial Assistance Platform makes accessing your Financial Assistance Program patient-friendly and self-serve. We also offer a range of application processing support outlined below:

  • Pre-Processing – HFA will send you a daily report of all electronically received Financial Assistance Applications with pre-determinations included based upon your eligibility criteria and their application entries.
  • Pre-Processing with Document Verification – HFA will review all received electronic applications, verify appropriate supporting documentation, and submit a daily report of all received Financial Assistance Applications and verified determinations.
  • Comprehensive Financial Assistance Processing Partnership (Available with certain EHRs) – HFA will review all received Financial Assistance Applications, including electronic and paper forms, and process them inside of your system according to your Financial Assistance Policy.

Unlock the power of online Financial Assistance applications today!

“Save time processing mountains of paper. The online application and digital storage will eliminate many of the headaches associated with the traditional financial assistance process.”

Hospital Experience

“A positive patient experience is vital to the future of healthcare. Online financial assistance application and processing  should be available to everyone.”

Patient Experience
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